Refund policy

1. Digital products

CzenScripts sells digital products, including downloadable Cronus Zen scripts, configuration files, documentation and related digital content.

Our products are delivered electronically. No physical product is shipped.

2. Change-of-mind refunds

Because digital products can be accessed, downloaded, copied or used immediately after delivery, we do not provide refunds, returns or exchanges where:

you change your mind;
you purchase the wrong script;
you no longer want or need the product;
you find a similar product elsewhere;
you fail to review the product description or compatibility information;
you do not have the required compatible hardware, software, game, console or controller;
your game account, console account or platform account is restricted, suspended or banned; or
the product stops working because of a third-party game, console, firmware, platform or software update outside our reasonable control.

Please review the product description, compatibility requirements and any setup information before completing your purchase.

3. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, re-supply or another remedy where a digital product:

is materially different from its description;
contains a major fault;
cannot perform its stated purpose;
is not supplied;
cannot be accessed because of a problem caused by CzenScripts; or
otherwise fails to satisfy an applicable consumer guarantee.

The remedy available will depend on the nature and seriousness of the problem and the requirements of applicable law.

For a minor problem, we may first provide troubleshooting, an updated file, a replacement download or another reasonable fix. Where a major failure exists, you may be entitled to choose a refund or replacement where required by law.

4. Compatibility and third-party updates

Product compatibility is based on the information displayed on the relevant product page at the time of purchase.

Games, consoles, controllers, firmware and third-party platforms may be updated or changed without notice. We do not guarantee permanent compatibility with future third-party updates unless that guarantee is expressly stated in the product description.

This section does not limit any rights you may have where the product did not meet the description or compatibility claims that applied when you purchased it.

5. Download and delivery issues

If you do not receive your download email or cannot access your purchase, check your spam or junk folder and confirm that the email address entered during checkout was correct.

your name;
order number;
purchasing email address;
the product purchased;
a description of the issue; and
screenshots or error messages where relevant.

We may request reasonable information to verify the purchase and investigate the issue.

6. Duplicate purchases

If you accidentally purchase the same product more than once, contact us promptly. We may refund a verified duplicate transaction where the duplicate product has not been separately redeemed, transferred or otherwise used.

7. Refund method

Approved refunds will generally be returned to the original payment method. Processing times may depend on your bank, card issuer or payment provider.

Privacy Policy

1. About this policy

CzenScripts respects your privacy and is committed to handling personal information responsibly.

This policy explains how we collect, hold, use and disclose personal information when you:

visit or use our website;
purchase a product;
create or use a customer account;
contact customer support;
subscribe to marketing communications; or
otherwise interact with CzenScripts.

2. Information we collect

Depending on how you interact with us, we may collect:

your name;
email address;
billing address;
order and transaction information;
products purchased;
customer account details;
communications and support requests;
information you provide in reviews, forms or surveys;
IP address;
browser, device and operating-system information;
website activity and referring pages;
cookie and analytics information;
fraud-prevention and security information; and
marketing preferences.

Payment details are generally processed by our payment providers. We may receive limited payment information, such as payment status, transaction identifiers, card type and the final digits of a payment card, rather than complete card details.

3. How we collect information

We may collect information:

directly from you when you place an order, create an account or contact us;
automatically through cookies, analytics technologies and server logs;
from Shopify and applications connected to our store;
from payment processors;
from email, marketing and customer-support providers;
from fraud-prevention and security services; and
where permitted, from publicly available sources.

4. Why we use your information

We may use personal information to:

process and fulfil orders;
deliver digital products;
provide download links and account access;
verify transactions;
provide technical and customer support;
respond to questions, complaints and refund requests;
manage customer accounts;
maintain and improve our website and products;
understand website traffic and customer behaviour;
detect fraud, misuse and security incidents;
enforce our terms and protect our legal rights;
meet accounting, taxation and legal obligations;
send service-related communications; and
send marketing communications where you have consented or where otherwise permitted by law.

You can unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us.

5. Cookies and analytics

Our website may use cookies and similar technologies to:

keep the website functioning;
remember preferences;
maintain shopping-cart and account sessions;
measure website performance;
understand how visitors use the website;
support advertising and marketing; and
prevent fraud and improve security.

You may be able to block or remove cookies through your browser settings. Blocking essential cookies may prevent parts of the website or checkout from functioning correctly.

6. When we disclose information

We may disclose personal information to organisations that help us operate the business, including:

Shopify and ecommerce service providers;
payment processors;
website-hosting and cloud-storage providers;
email and customer-support providers;
analytics and advertising providers;
accountants, lawyers and professional advisers;
fraud-prevention and cybersecurity providers;
government agencies, regulators or law-enforcement authorities where required or authorised by law; and
a purchaser or successor if the business is sold, merged or restructured.

These providers may only receive the information reasonably required to perform their services.

We do not sell personal information for money.

7. Overseas processing

Some service providers may store or process information outside Australia. The countries involved may vary depending on the providers and infrastructure used by Shopify, payment processors, analytics services, email platforms and other technology providers.

Where applicable, we take reasonable steps to use reputable providers and protect personal information handled outside Australia.

8. Information security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure.

However, no internet transmission or storage system is completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorised access.

9. Information retention

We retain personal information for as long as reasonably necessary to:

provide products and support;
maintain transaction and accounting records;
resolve disputes;
prevent fraud;
enforce agreements; and
comply with legal, taxation and regulatory obligations.

Information may then be deleted, destroyed or de-identified where reasonably practicable.

10. Access and correction

You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.

We may need to verify your identity before processing a request. In limited circumstances, we may refuse access where permitted or required by law, in which case we will explain the reason where appropriate.

11. Privacy complaints

To make a privacy complaint, email hello@czenscripts.com with details of your concern.

We will review the complaint and respond within a reasonable period. Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

12. Children’s privacy

Our website and products are not intended to collect personal information from children without appropriate permission.

A person who does not have legal capacity to enter into a purchase must have a parent or legal guardian complete or approve the transaction.

13. Third-party links

Our website may contain links to external websites or services. Their privacy practices are controlled by their own policies, and CzenScripts is not responsible for how those third parties handle information.

14. Changes to this policy

We may update this policy where our practices, services or legal obligations change. The updated version will be published on our website with a revised “last updated” date.